Customer relationship management
with FIS/crm
The key to more customer satisfaction.
Customer Relationship Management (CRM) by FIS is a web solution that helps you to determine and maintain data and information regarding your customers and your relationships with them and to profitably use this data/information in marketing, sales and distribution, cost accounting and customer service. An optimized and integrated Customer Relationship Management (CRM) enables an easier, faster and lower-cost structuring of your business processes from customer acquisition and order processing up to support. Efficient customer handling by means of address and contact management, for instance, provides the prerequisite for a long-term partnership with your customers.
Your benefits:
- Independently executable web application that is available anywhere without an ERP connection
- High integration into the SAP data model (SAP ERP and SAP Retail)
- Intuitive operation
- Sophisticated CRM core processes (address/contact management with activity management, lead and opportunity management, campaign control, field service support)
- Interfaces for third party applications (best-of-breed strategy)
- Integration for central address data maintenance and distribution with FIS/cds
- Expandability to a corporate solution with address data harmonization
- Sustainability due to continuous development
- Implementation of customer-specific adjustments by the manufacturer
Further benefits can be found here.
Our CRM Web solution offers you an integrated customer relationship management. As an SAP value-added reseller, we will support you in the development of a strategy that is tailored to your company and in the implementation and operation of the CRM Web solution. In addition, we offer you different support options to enable a problem-free CRM implementation. As part of the CRM implementation, we support industry requirements to optimize your processes and be there for you as a competent partner. Here we see ourselves primarily as a partner that does not only develop solutions together with the customer, but also implements them.
FIS/crm offers the following functions for your company:
- Differentiated customer support focusing on valuable customers
- Intuitively operated, browser-based CRM system for customer retention
- Comprehensive contact management
- Function set for sales management and campaign processing
- CRM system integrated in the SAP architecture
Here are some screenshots of our CRM Web solution:
- Hierarchic address list
- Employee management
- Contact Details
- Intuitive navigation
FIS/crm and SAP
FIS/crm is a business software that highly integrates itself into your SAP systemarchitecture. In the FIS/crm Customizing, the sales organization structures of the SAP master data, amongst others, can be mapped in order to transparently match the datasets in SAP ERP and in the CRM system.
For the initial master data synchronization within the scope of an address data harmonization as well as for constant data synchronization, FIS/crm provides an interface to FIS/cds – an integrated master data server based on SAP for data exchange between business partners within the application environment.
From FIS/crm it is possible to call SAP transactions enabling ERP system data to be used directly in FIS/crm.
