In the FIS Support Center, more than 60 competent and committed SAP experts with many years of experience assist our customers by offering professional and effective consulting and by finding tailor-made solutions to customer requirements – individual support with a comprehensive range of services.
Our service for our customers is available round-the-clock (24/7).
Continuous improvement, innovations, expert advice and well-proven methodology enable us to offer reliable and efficient support to our customers. The support also acts as an educational process for our customers. A professional and full management of applications helps to predict bottlenecks, handle problems and avoid downtimes before they occur.
The FIS/oss Online Support System (developed by FIS according to ITIL) is used as Ticket and Change Management System. By using FIS/oss, you can easily enter messages such as queries, problems and information messages, pass them on to the person responsible and have them processed immediately.