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SAP Hybris Cloud for Customer the CRM solution for efficiencly establishing customer relationships

The most important business relationship is the relationship with your customers. Strengthen this relationship and establish your customer relationships easily and efficiently by identifying the customers' needs in due time. The solution for an optimal CRM is the SAP Hybris Cloud for Customer software with its comprehensive functions, particularly combined with SAP Hybris Commerce. With SAP Hybris Cloud for Customer, you recognize sales potentials and provide networked customer information for sales and distribution, marketing and customer service. Particularly in the Customer Engagement & Commerce field, these two solutions are leading.

 

Social media increasingly become the platform for exchanging opinions and experiences relative to brands and products. This also applies to your customers and sales prospects that contact you via these media. With SAP Hybris Cloud for Customer, you get effective tools for your SAP system to make knowledge from these important channels available for your company. By relying on FIS solutions as central platform, you interact quickly and effectively with your customers and sales prospects in accordance with a qualified Customer Relationship Management.

Your benefit from the CRM solution

  • Higher sales volumes and always up to date due to a 360 degree overview of sales processes and customer information in real time.
  • Increase in efficiency due to the mobile access to customer data on any devices.
  • Modern design with intuitive user interface and numerous personalization options.
  • A high user experience is the key for effective processes.
  • Optimized Customer Relationship Management through reporting and analysis of real-time data – comprehensive evaluation options relative to teams and customers for executives from sales and distribution, marketing and service.
  • High networking degree with social media: fast communication with diverse social channels within a central platform.
  • Optimized SAP integration: separated data silos are omitted, information is made available centrally and can be used on mobile and stationary devices.
  • Operating business becomes more efficient by integrating Microsoft Outlook, Google Gmail, IBM Notes as well as note management applications.

How your business areas benefit from SAP Hybris Cloud for Customer

  • Account management: Easy management of accounts and quick provision of current customer information to the sales team.
  • Opportunity management: Track activities easily and at a glance and work hand in hand with your teams, customers and partners. Send quotations and sales orders within a matter of seconds, keep an eye on the competition at any time and get appropriate sales documents for each deal.
  • Sales management: With efficient area management, exact forecasts and proportional planning, SAP Hybris Cloud for Sales solutions ensure the stringent implementation of the sales strategy. The sales team working with the solutions is provided with appropriate tools helping them to increase their sales volume as well as to surpass goals and requirements.
  • Multichannel service ticketing: Service ticketing via all interactive channels – from e-mail and internet to telephone and chat – maximizes the efficiency of your customer advisors.
  • Collaboration: Service as a collective knowledge system – SAP Hybris Cloud for Service bundles collective knowledge and relevant customer information and uses Crowdsourcing for customers and service requests.
  • Self-service customer portal: An individual service portal enables the customer to create tickets via the company’s support website and to track the processing status. The portal can also be used to set up an access to the corporate knowledge base.

SAP Hybris the all-in-one solution for Customer Engagement & Commerce

The SAP Hybris Cloud for Customer and SAP Hybris Commerce software solutions offer highly integrative networking options. This enables your company to generate a highly individualized customer journey for your customers. This customer journey supports you in establishing the internet as a key sales platform, which ensures sustainable competitive advantages.

Your benefits when implementing with FIS

Digital transformation concerns every company division. Due to the increasing diversification of the communication channels, it causes considerable additional efforts in the business sector if suitable strategies and appropriate solutions are not available. This especially applies to customer-related and market-oriented divisions.

Even though the effective use of information from diverse channels represents a great potential, the challenge increases for the IT architecture of a company and its sales and distribution and service departments. The FIS consulting approach and know-how precisely focus on these bottlenecks.

 

 

Benefit from an FIS implementation:

 

  • Effective networking of information within your entire IT and ERP architecture.
  • Holistic strategy consulting for Customer Engagement & Commerce.
  • Comprehensive consulting for branding, communication and social media for an optimized CRM.

 

Would you like to learn more about our CRM solutions? Contact the FIS specialists that will be pleased to clarify all open questions with you.

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Do you have questions? Please contact me!

Dirk Schneider
Dirk Schneider
Head of Sales – Business Unit Smart Products