SAP Hybris Cloud for Service – customer satisfaction and efficient service processes

SAP Hybris Cloud for Service is the advanced SAP CRM solution for your service processes. With SAP Hybris Cloud for Service, your customer service benefits from an efficient knowledge management. Your technicians work in a networked way and always with up-to-date data on a real time basis. SAP Hybris Cloud for Service is far more than a ticket system or a Case Management solution.


SAP Hybris Cloud for Service is a solution used to face the challenges of digital transformation and to sustainably ensure the success of your customer service and satisfaction.

How you benefit from SAP Hybris Cloud for Service

  • Optimal integration in SAP S/4HANA Enterprise Management or SAP ERP
  • Top usability – convenient work on the mobile device or desktop
  • Efficient ticket management
  • Integration of social media channels in service processes
  • Central knowledge management and database integration
  • Performance analyses in real time four your customer service
  • Self-service functions for your customers

Related Downloads

Flyer – SAP Hybris Cloud for Customer

We ensure that you will become a winner of digital transformation

With FIS, you have a partner that pursues a holistic approach in the field of Customer Engagement & Commerce: This means, that together with our Medienwerft subsidiary, we can provide highly integrative scenarios between the leading solutions in the area of Customer Engagement & Commerce enabling us to jointly develop your personal digital success strategy.

What you can expect from an SAP Hybris Cloud for Service implementation with FIS

  • Holistic top consulting with more than 20 years of process experience for SAP products
  • FIS is an SAP partner with "Gold" status
  • Our development specialists understand their day-to-day business and know what counts. Therefore, we can meet the individual requirements of your company to a large extent.
  • You benefit from a solution optimally embedded in your individual architecture.
  • Integration scenarios in SAP S/4HANA Enterprise Management and SAP ERP

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Do you have questions? Please contact me!

Dirk Schneider
Dirk Schneider
Head of Sales – Business Unit Smart Products