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Optimization of the FIS/oss ticket system by June 03, 2019

Dear customers,

 

It is our aim to provide you with the best possible support also in the future. We therefore have geared our processes and the FIS/oss ticket system even more strongly to your requirements. As from June 03, 2019, the harmonization according to ITIL offers you a user-friendly interface simplifying the processing of your requests. Please download the documentation or video recording below to learn more about all new developments.

 

Please pass on this information to your colleagues who also use the FIS/oss ticket system. For questions concerning these changes, please contact your responsible support employee by phone or via e-mail. We will be pleased to help you.

 

Yours faithfully,

your support team

Documentation

Short description of changes in the ticket system FIS/oss

Short video

Your benefit at a glance

  • Simplified and quicker ticket creation in one single input template
  • Useful note fields for selecting the new ticket types (Incident, Change, Service Request) and prioritization of your request
  • Higher transparency of ticket prioritization according to ITIL

 

 

Do you have questions? Please contact us!