Your satisfaction is our goal - support

Constant innovation of business processes leads to an increased complexity of present and future ERP systems and architectures. Professional support services enable you to master growing complexity. 

We provide consulting services that support our customers in this situation. Efficient and secure processes in optimized applications and the assistance offered by our Support Center enable you to control your system, business processes and costs at any time.

This means that you can better focus on your core business. 

The FIS support includes all application-specific services for supporting your SAP production installations. A professional and full management of applications helps to predict bottlenecks, handle problems immediately and avoid downtimes before they occur. Your requests are directly passed on to the experts in the relevant field and processed competently at any time. 

We stand for efficient support as well as for continuous innovation: due to continuous know-how transfer, we make an essential contribution to your internal know-how development. In cooperation with you, our support managers ensure business continuity and guarantee minimized default risks, technical interruptions and costs during software system operations.

Your success is our success

In the FIS Support Center, more than 70 competent and committed SAP experts with many years of experience assist our customers by offering professional and effective consulting and by finding tailor-made solutions to customer requirements.   Since 1992, we have been standing for personal commitment, continuity and reliable partnerships. 

We provide an individual consulting concept with comprehensive services and support our customers with passion. Our proactive, flexible and solution-oriented consulting approach helps to meet the technical requirements for the efficient implementation of your solution. In this way, we make our contribution to the achievements of your business goals.

We are a certified SAP Partner Center of Expertise

This means that our service and support organization including internal processes, employee know-how as well as the entire SAP assistance meets the technical and organizational requirements of SAP Walldorf to the full extent.   

This means for you that you can rely on our long-standing experience and outstanding expertise as well as on our competence in the field of SAP assistance, from complex implementation projects, process design and optimization up to continued technical support and user training courses. 

We are your first contact person for the consulting and support of complex SAP scenarios. 

We are your first point of contact for all questions relating to SAP and your SAP software and ensure the proper functioning of your SAP system landscape. 

We show you how to use them in a secure, efficient and cost-effective way, thus creating the basis for your corporate success. 

We are there for you - 24 a day, 7 days a week

Our Support Center highlights:

  • Certified SAP Partner Center of Expertise
  • Certified consultants for support and consulting
  • Specialists with long-standing industry know-how
  • Multilingual team for international tasks
  • Individually configurable services
  • Customer manager as “Single Point of Contact”
  • Field-tested tools for support control
  • Support for nearly all SAP modules incl. FIS solution portfolio.

Change Management with FIS/oss®

Our Support Center provides any support requested via phone, Internet or e-mail; you can also ask for support by creating the support request directly in FIS/oss®- our innovative and web-enabled Online Support System. The FIS/oss® Online Support System (developed by FIS according to ITIL) is used as Ticket and Change Management System. By using FIS/oss, you can easily enter messages such as queries, problems and information messages, pass them on to the person responsible and have them processed immediately. 

Our Support Center is available at the following phone number:  +49 97 23 / 91 88-555 or via the following e-mail address.