Anyone who wants to succeed in wholesale and retail in the long term must develop into an intelligent trading company and focus entirely on the customer. The SAP Trade Forum taking place in Frankfurt on May 28-29, 2019, will show you the ways to success. This year’s motto: “Act intelligently and inspire customers”. FIS, an SAP partner with “Gold” status, is represented at the industry community meeting point and uses selected scenarios to show how wholesalers and retailers create unique customer experiences and set themselves apart from the competition.
On May 28, FIS expert Stefan Seufert will demonstrate in a PechaKucha lecture how retailers can use new technologies and unconventional solutions to increase customer retention and, at the same time, open up new distribution channels. The mobile FIS warehouse enables retailers to supply crafts enterprises directly at the construction site, i.e. exactly where the goods are needed. In the associated app, sales representatives can scan customer cards securely, easily and quickly via handheld scanners or mobile devices, perform availability checks and price information directly in SAP and grant customer-specific discounts.
The mobile warehouse is just one example of how retail can master customer centricity in an industry-specific way and therefore set itself apart from the competition. An advanced online shop with ERP integration is often the first step towards a successful start in e-commerce. The FIS stand will also show you how to use online marketplaces as a distribution channel. By using the FIS solution, you can manage the information flow across the entire order-to-cash process from product placement via billing and payment process up to potential returns. The FIS marketplace connection is fully integrated in ERP, consistent and automated. At the SAP Trade Forum, the FIS experts will show how to achieve permanent success with the right e-commerce strategy and explain why a consistent IT system and process landscape is so important. In addition to the distribution channels, logistics processes also play a major role in trading companies as fast and transparent delivery, competent service and a simple returns process are decisive success factors in e-commerce. The IT systems used must be interconnected to ensure that all process steps run smoothly. This is the only way to guarantee a consistent and unique customer journey.