E-Commerce with the FIS Group – More Turnover And Satisfied Customers

Digital distribution and communication channels have become an integral part of the B2C business. However, digital platforms also become more and more important for the trade with business and corporate customers. Reliable information in real time on products, availabilities, prices and delivery periods is equally appreciated by private and business customers. This is why companies strongly invest in digital platforms in order to offer their customers tailored services and unique shopping experiences.

Successful e-commerce is based on technical applications and their integration. An attractive and technically satisfactory online shop, business integration on online marketplaces as well as correct master data provide companies with enormous competitive advantages.

The FIS and SAP solutions are the technical basis for corporate e-commerce success. The professionals of the FIS Group have many years of experience in holistically controlling and implementing e-commerce and SAP projects and they holistically support e-commerce projects from master data optimization, online shop implementation or marketplace integration to system integration.

SAP Commerce Cloud is available for companies as omnichannel platform in the e-commerce sector. This application can be used to easily implement attractive international online shops both for the B2C and B2B business. SAP Commerce Cloud is a holistic solution that includes Product Information Management as well as a smart Content Management system with WYSIWYG editor.

In online trading, online marketplaces are an important sales channel for increasing the range of coverage and sales volumes. Companies use FIS/TradeFlex to seamlessly integrate online marketplaces into their SAP system. The application covers the entire sales process from product listing and payment process to back processing.

Online shop and marketplaces – the pillars of online trading

Omnichannel e-commerce with SAP Commerce Cloud

SAP Commerce Cloud is the advanced omnichannel platform for e-commerce. In addition to classical shop functions, the application offers an integrated product content management as well as an advanced solution for front end maintenance. The FIS Group supports companies holistically from shop implementation to online marketing and system integration.

Learn more

Holistic integration of online marketplaces

FIS/TradeFlex facilitates the development of online marketplaces as additional distribution channels. The application consistently covers all sales process steps. As a result, providers benefit from an increased range of coverage and more customer satisfaction. A deep integration with the SAP system is always ensured.

Learn more

Further modules for successful e-commerce

Consistently high master data quality

High data quality is ensured by the full integration of your business processes and the seamless connection of your business partners, customers and vendors. FIS/mpm offers an automated and flexible master data management in SAP already before using the production system.

read more

SAP Marketing Cloud

Knowing the customers and their requirements and making this knowledge the focus of your activities – the SAP Marketing Cloud solution makes this even easier. The all-in-one solution for advanced marketing includes e-mail marketing, lead management, marketing planning and many more activities.

read more

Cross-system integration for efficient processes

Processes become consistent and digital by integrating SAP systems and heterogeneous third-party systems into your IT landscape. Data exchange and information flow will be optimized by the integration of business partners, customers and public institutions.

read more

Digital sales management using the SAP Sales Cloud solution

SAP Sales Cloud is the advanced CRM solution out of the cloud. It supports the sales and distribution department in any activities from lead management to contract management. The Sales Cloud solution can be used anywhere at any time through the integration of e-mail and telephony as well as a mobile app.

read more

SAP Service Cloud

SAP Service Cloud is the advanced CRM solution for call centers and ticket management. With this solution, customer requests are intelligently assigned to the right employees and processed holistically. Moreover, it supports employees in managing service and maintenance contracts, equipment and knowledge.  

read more

SAP Field Service Management

SAP Field Service Management is an application for professional deployment planning of field service technicians, vehicles, materials and tools. Here, the solution supports employees in charge of service in the entire process from service requests to final billing.

read more