This year again, the FIS Customer Expert Service team (CES) managed to completely satisfy its customers and score points with excellent service. This is confirmed by the top ratings achieved in the biannual customer satisfaction survey. The internal target of 90 %, defined as one of the company-wide quality targets, was significantly exceeded.
This year’s customer satisfaction survey shows the same pleasing picture as the two surveys in 2024: the constantly high ratings reflect the competence, reliability and customer-orientation of the CES employees as well as the cross-divisional cooperation within the FIS Group.
The FIS Customer Expert Service supports SAP solutions in production operation and helps customers with words and deeds from technical implementation and individual system adjustments to ongoing support. Important feedback from regular satisfaction surveys helps ensure the high quality level and, in addition, continuously develop it further.
Also for the second six months of the 2025 surveys, the team has set itself the objective of convincing its customers with excellent service and rapid ticket processing – to the delight of the customers and the benefit of the entire company.
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Top Ratings: 99 % Customer Satisfaction for FIS Customer Expert Service. FIS customers thank with top marks for quick assistance and real service
05/16/2025
Successful start into 2025: In April, on the occasion of the first customer satisfaction survey of the year, the FIS customers rated 393 service tickets on the basis of FIS/oss ticket processing. The result: 384 tickets received the highest rating of 4 stars, which corresponds to a share of 97.7 % of most satisfied customers. With additional consideration of the tickets with a 3 stars rating, i.e. a “good” rating, the overall satisfaction achieves the outstanding result of 99 %.
