Hawle Deutschland Armaturen GmbH Success Story of a customer project
High quality products on the one hand and a carefully cultivated customer relationship on the other characterize leading companies. Hawle focuses so strongly on its customers that it permanently adjusts its range of products to individual requirements and also offers many special solutions. The cultivation of such intensive relationships does not only require experienced back-office staff and a field sales force but also a system landscape that provides a standardized data basis. Hawle has learned what happens when such a foundation is missing – and how to resolve the resulting problems.
Industry
Drinking water supply, gas supply and sewage disposal
Company
400 employees
2 locations
Objective
SAP Sales Cloud implementation for a standardized data basis for office-based personnel and field sales force
Technology
SAP Sales Cloud
Challenges
- A mailbox for inquiries was integrated into the ERP system so that only office-based employees were authorized to access it
- Parallel world of office-based personnel and field sales force
- No standardized data basis concerning inquiries
- A lot of coordination is required between office-based personnel and field sales force via telephone or mail
Solution and customer benefits
- Standardized data basis for all employees
- Transparent information basis: office-based personnel and field sales force have access to contact history and relevant documents
- Additional agreements become obsolete
Hawle Deutschland Armaturen GmbH
Hawle Deutschland Armaturen GmbH was founded by Engelbert Hawle jun. and Hans Fach as E. Hawle KG in Freilassing (Berchtesgadener Land area) in 1967. What started as a two-man business focusing on distributing existing Austrian products, quickly developed into a company with in-house production and independent development work. Today, Hawle employs approximately 400 people and is one of the largest employers in the Berchtesgadener Land area.
SAP Sales Cloud Shared platform for office-based personnel and field sales force
The transition did not change much for the field sales force employees as they had already used the sales cloud solution before via tablet, smartphone and laptop. The office-based personnel, however, had to get familiar with the new user interface. Voitswinkler: “Honestly, I expected some resistance, but the colleagues were enthusiastic about the new system and got familiar with it very quickly.” Inquiries have been processed at a new high level ever since: office-based personnel and field sales force use a shared platform, which forms a solid and transparent basis for their cooperation.
Would you like to unite sales processes on a shared platform in your company? Learn how SAP Sales Cloud makes the cooperation between your teams more transparent and efficient and why the transition might be easier than many people expect.
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