Richter+Frenzel GmbH + Co. KG Success story of a customer project
Competent wholesalers claim to supply their customers fast and reliably – and to deliver goods of high quality at a good price. Therefore, procurement plays an important role within the value chain of a company. To fulfill this role satisfactorily, strategic tasks like requirements analysis and vendor selection must not be neglected due to inefficiencies in daily business.
Richter+Frenzel, one of the leading wholesalers for HVACR, civil engineering and tools, was facing the challenge of replacing longstanding on-premises solutions for order responses and shipping notifications by advanced cloud solutions. The aim was not only to achieve a higher automation rate, but consistently more reliable processing, central data retention and a clearly reduced workload in daily business.
Industry
sanitary, heating and air condition wholesale (HVACR)
Company
4,500 employees
190 locations
Aim
Implementation of the advanced “FIS/edc for order responses” and “FIS/edc for shipping notifications” cloud solutions
Technology
FIS/edc Cloud for order responses
FIS/edc Cloud for shipping notification
Challenges
- High manual efforts for order responses
- Shipping notifications arrive too late or incomplete
- Errors through manual data transfer
Solution and customer benefits
- Efficient and automated processing of order responses
- Automatic processing of all notification data in SAP
- Self-learning software
- Considerable reduction of manual efforts for employees and sources of error
- Improved internal service, accelerated flow of goods
Richter+Frenzel
What started with a courageous idea in 1895 has today become a milestone of advanced bath and sanitary engineering. Richter+Frenzel is one of the largest HVACR wholesalers in Germany and member of the Richter+Frenzel Group. It comprises four business areas, i.e. HVACR, civil engineering, project and object business and tools trade, and stands for quality, progress and partnership in the craft sector. The HR area is organized centrally and controlled throughout the Group.
FIS/edc Cloud for Order Confirmations and Shipping Notification Improved import rate, standardized data basis
By using the cloud solution, the order responses are now stored centrally and archived in an audit-proof manner. Furthermore, FIS/edc Cloud for order responses is seamlessly integrated in SAP S/4HANA so that a standardized data basis is provided and relevant information can be centrally retrieved. “Now, all information required is available and, as a consequence, we have a better overview of our amount of work,” Andreas Kunz describes the new situation. In general, employees respond more quickly to deviations and yet, at the same time, their efforts have significantly been reduced. Another benefit: In spite of standardized processes and high automation rate, the procurement team retains its necessary flexibility during the daily routine. The reason is that tolerance values and processing rules can individually be determined for each vendor.
Do you want to design your procurement processes more efficiently? Please contact us. We show you how FIS/edc Cloud for order responses and shipping notifications can ensure more automation and transparency also in your company.
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