Richter+Frenzel GmbH + Co. KG Success Story of a customer project

Richter+Frenzel is one of the largest companies in its industry in Germany. The HR organization has a centralized structure and is responsible for the payroll of numerous companies and approximately 520 personnel subareas from the large administration location to small branch offices with only a few employees. The requirements concerning stability, tariff logic and on-time delivery performance are correspondingly high.
Before the project was started, it became evident that the SAP HCM release version used by Richter+Frenzel was technically outdated. The system still worked reliably for the users in the HR department. Yet it was clear that it was impossible to make a step towards the cloud on this basis.
Industry
Sanitary, heating, air conditioning wholesale
Company
approx. 4,500 employees/payrolls per month
approx. 190 locations
Objective
Migration of the existing HR system to an H4S4-based RISE private cloud architecture
Technology
SAP H4S4
Challenges
- Obsolete system basis: SAP HCM ran on version 6.04 and was no longer sustainable in terms of technology, particularly within the context of the planned cloud strategy.
- Strategic cloud decision: The conclusion of the RISE contract made clear that systems had to be migrated step by step into the cloud operation – the first step had to be made in a controlled manner.
- Complex HR structure: Approx. 4,500 employees, over 500 personnel subareas, several companies – central payroll with tariff-related features and statutory requirements.
- Interface dependencies: Time management runs outside SAP; the bi-directional data exchange should not be affected by the transition.
- High stability requirement: Monthly payroll as a fixed time base – there was only one close time slot for technical changes.
Solution and customer benefits
- Technical future security: HR runs on the current release and is cloud-enabled.
- Risk reduction due to closeness to standard version: The readiness check confirmed the clean system basis.
- Learning curve for the cloud organization: Processes, roles and coordination with SAP were executed in the “running operation”.
- Benefit “under one roof”: Consulting and cloud operation (FIS + FIS-ASP) worked in close cooperation.

Richter+Frenzel GmbH & Co KG
What started with a courageous idea in 1895 has today become a milestone of advanced bath and sanitary engineering. Richter+Frenzel is one of the largest HVACR wholesalers in Germany and member of the Richter+Frenzel Group. It comprises four business areas, i.e. HVACR, civil engineering, project and object business and tools trade, and stands for quality, progress and partnership in the craft sector. The HR area is organized centrally and controlled throughout the Group.
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With SAP HCM for S/4HANA (H4S4), SAP provides a solution focused on the HR core functions. In this way, SAP ensures the flexibility and stability that users already know from SAP HCM. SAP’s preferred solution is SuccessFactors – a comprehensive HCM suite that not only supports personnel administration but also modern HR topics such as recruiting, talent and performance management as well as employee experience.
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