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SAP Service Cloud & SAP Field Service Management
Service that makes the difference

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Home | Products & Services | SAP Customer Experience (CX) | SAP Service Cloud + FSM

A service case as a lucky chance 

If a customer needs help, this might also be helpful for you, because you can score in a personal conversation – with proximity. But how can you succeed in helping a customer at the right moment?   
Only with digital support.   


We will be pleased to find out together with you how we can support you through process automation. Please just contact us.

Your benefits when using the SAP service solutions with FIS

  • 360-degree view of the customer   
    Provide support for your customers exactly where they require help by keeping an eye on their history and all service channels.  
  • Completely connected  
    All systems are seamlessly connected – thanks to deep integration into SAP.
  • Intuitive and intelligent   
    Convenient UX design facilitates working in the applications. AI technology reduces the workload of employees in ticket management and field service.   
  • Clever workforce planning   
    Tailored deployment planning of your service employees for the present service case on the basis of their qualification and availability.    
  • Performance analyses in real time   
    Keep an overview of key figures and optimization options by using clear dashboards.   
  • Optimize first-call resolution rate   
    Increase your first-call resolution rate by efficient preparation of materials, vehicles and tools. Your service employees constantly increase their know-how by means of a growing knowledge base.
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Why FIS?

As a down-to-earth partner, we assist our customers with daily advice and practical support – and all of this since our company’s foundation in 1992. This is what we are proud of. 

Implementation packages 

SAP implementation, consulting, support – all from a single source 

SAP partner with “Gold” status and more than 30 years of experience 

SAP integration with FIS as a basis for a consistent system landscape 

A fixed contact person within the Support department for all your questions

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Satisfied customers are our best reference

“By now, we have used many FIS products which have been well proven and, consequently, we would again refer to FIS for any such projects in the future.”  

Claudio Sohm, marketing manager at Walter Meier   

From practice for practice
Success stories of our customers

Initial ideas, great expectations, many challenges – and there will be a positive outcome in the end. A project with FIS does not mean that things will always go our way all the time. Our projects live on continuous exchange, common assessment and repetition if required – and success in the end. Read what our customers say in our success stories.

To our success stories

Success with FIS and SAP service solutions

In our Wiki, you will gain a deeper insight into the SAP Service Cloud and SAP Field Service Management applications. 

To the SAP Service Cloud wiki To the SAP Field Service Management wiki
Read, take a look, inform yourself

In our download section, you will find a large number of SAP contents worth knowing – expert talks, white papers and flyers. To find right away what you are looking for, please use the filter function for topics and content type. 

Find download

We are looking forward to talking to you
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Julia Bezold
Specialized Sales CX
+49 (9723) 9188-661
  • Request without obligation
  • Consulting by SAP experts
  • Customized offers for your needs

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