B2B Online-Shop
This specialist article describes what is behind the FIS shop solutions FIS/eSales² and FIS/ShopConnector, how they work and the advantages they provide.
Product Manager
What is FIS/eSales²?
FIS/eSales² is a high-performance shop solution that enables easy and fast initial access to B2B e-commerce. You have the option of offering your products via an additional distribution channel and extending your reach.
Automatic ordering and settlement processes reduce manual efforts and, as a consequence, minimize sources of error. Furthermore, resources can be used more efficiently and work processes optimized.
FIS/eSales² was specifically developed for the requirements of the B2B area and provides all functions necessary for complex business processes in this environment. Simultaneously, the solution includes modern features that have long been standard characteristics in B2C and, in this way, combines the best aspects of both “worlds”. With predefined processes, comprehensive shop functionalities and integrated standard interfaces, FIS/eSales² enables a high-performance and individually adjustable e-commerce solution, which can seamlessly be integrated into your ERP system.
What B2B functions does FIS/eSales² offer?
Due to predefined communication interfaces to the SAP system, you will get direct access to essential data, such as article master data, business partners, conditions, warehouse stocks and prices. Use the advantages of a seamless integration of FIS/eSales² into your ERP system and benefit from more efficient processes and automated information provision.
Modern features like a high-performance search function will make it easier for your customers to find suitable products. In addition, the integrated order history ensures easy access to purchase orders already placed and provides the basis for a user-friendly self-service portal. Customer-specific prices are a must-have in the B2B area – and provided by default in FIS/eSales². In this way, you offer your customers a modern shopping experience that completely covers the specific B2B requirements.
What functions does FIS/eSales² include?
FIS/eSales² is more than a shop solution because FIS/eSales² enables indirect access to selected SAP data. As a consequence, it serves as a round-the-clock communication portal between you and your customers. The solution uses master data from SAP and synchronizes it automatically. In this way, FIS/eSales² becomes a product database with integrated ordering and information portal. All these functions are included in one solution for your e-commerce business.
Function overview:
How does the SAP connection of FIS/eSales² work?
The SAP system forms the basis, where data is stored which is meaningful for the B2B environment and efficient processes, such as individual price determination, availabilities, invoicing and goods dispatch. Due to the FIS/eSales² integration into your SAP system, these processes can quickly be executed.
In order to avoid unnecessary SAP system loads in this connection, FIS/eSales² will only use resource-intensive processes if they are required and provides an up-to-date data basis when the SAP system load is low. This means you can always provide your customers with up-to-date and relevant data without burdening other processes.
Thanks to the availability of up-to-date information from all process steps, your online shop also provides an ideal basis for your customers’ self-service application, allowing them to be informed about the current status of their purchase order, outstanding invoices or joint agreements at any time.
Specific creation and update functions for limiting the data volume are also available. These functions lead to reduced load on the ERP system and therefore to shorter loading times in the shop. This, in turn, demonstrably increases customer satisfaction.
What options does headless architecture by FIS/eSales² provide?
Headless architecture makes it possible to retain your existing online shop, i.e. the front end, and seamlessly integrate it into the SAP system. As a consequence, this results in two benefits: First, the existing shop can be continued unaffectedly and new investments do not have to be made. And second, processes will run smoothly, fast and easily in the future due to the SAP integration of the back end – in spite of minimal investments.
If you are interested in a back-end solution, please click here to read the information on FIS/ShopConnector.
What are the benefits of FIS/eSales²?
Which standard interfaces does FIS/eSales² offer?
The SAP system is not the only important source of information. Even industry-specific platforms like Oxomi or tools like Product Information Management System (PIM) and marketing automation are decisive for the efficient and successful design of your online shop. Due to our industry experience and successful cooperation with numerous customers, we provide standardized interfaces for catalog data (OCI), commercial software for craftsmen (IDS and OpenMasterData), external Web catalogs or shop connections of third-party apps, which can be used without separate development and maintenance efforts. You can use these interfaces to call additional information or image files from the platforms and quickly present your products in an appealing way. This facilitates your work while creating a customer experience.
Conclusion
FIS/eSales² is more than just a shop solution: it is the sustainable sales platform for the B2B commerce. The seamless SAP integration, comprehensive standard functions and advanced self-service elements make FIS/eSales² the perfect e-commerce portal for complex B2B processes. Companies benefit from automated process flows, reduced workload and a central data basis that delivers current information at any time – efficiently, transparently and with low error rates. Through headless architecture, the front end remains flexible and investment safe while the SAP back end ensures stable processes. Whether you wish to make a new implementation or optimize existing systems: FIS/eSales² combines process logic, customer centricity and sustainability in one solution.
FIS/ShopConnector is the efficient bridge between your online store and SAP S/4HANA. Through the direct connection of your shop solution to the SAP system, you reduce manual efforts, avoid transmission errors and accelerate your processes noticeably. An existing front end can still be used: the FIS/ShopConnector solution ensures the intelligent integration in the background. You can use preconfigured interfaces, flexible data integration and transparent order management to create a reliable and automated system landscape and gain precious time for your core business.
