STARK Deutschland GmbH Success Story of a customer project
Unloading pallets, supplying building materials and documenting documents, notes and signatures for goods deliveries: with pen and paper in the past, today via smartphone or tablet. During its one-year pilot phase with the Raab Karcher, Muffenrohr and Melle Gallhöfer sales brands, STARK Deutschland was convinced by the advantages of the SAP-based FIS/LastMile goods delivery app so that it is now rolled out to the entire company. The digital and paperless documentation of goods deliveries ensures faster work processes with much more efficiency and makes “the last mile” fully transparent.
Industry
Building materials trade
Company
Main location: Offenbach am Main
Locations: 260
Objective
Efficient work processes through digital goods delivery
Technology
FIS/LastMile
Challenges
- Entry of goods deliveries in paper form
- Manual collection of signatures
- No digital release process in the course of further processing
- Transmission errors or lost delivery notes and additional information
- Time lag during further internal handling and processing
- Lack of transparency regarding goods deliveries
Solution and customer benefits
- Digitized goods deliveries save time
- Documentation of all information in the mobile app upon handover of the goods
- Correct real-time transmission of data and all entered documents in SAP
- Verification of data by Sales and Distribution for data checking and correction
- Proofs of delivery in the attachment list are efficiently edited and released
- Advanced and time-optimized workflow in the company through rapid further processing of all downstream processes
- Digital delivery note returns in the form of an inclusive photo function and GPS data
- Collective signature for delivery note and route mode
- Simple and user-friendly operability of the mobile app and multilingualism
STARK Deutschland GmbH
STARK Deutschland is one of the leading German builder’s merchants. The company has a network of strong sales brands, such as generalists like Raab Karcher and specialists like Keramundo (tiles), Muffenrohr (civil engineering) and Melle Gallhöfer (roof and facade).
With its sales brands, STARK Deutschland offers a wide range of different building materials and services. The cross-trade product portfolio ranges from shell and building construction, dry construction, gardening and landscaping, construction equipment and tools, working clothes, tiles and floor coverings to civil engineering and road construction. In addition, STARK Deutschland GmbH distributes different private labels in its locations throughout Germany. STARK Deutschland is part of the international STARK Group headquartered in Copenhagen.
Permanent transparency about the last mile using the MOBILE FIS/LastMile APP
The SAP-based FIS/LastMile app with the tracking monitor as optional enhancement provides you with convenient functions to get permanent transparency about the last mile. Your carrier can directly enter – online or offline – the goods delivery at the customer’s site using mobile devices and document additional information, such as the condition of the goods upon outbound delivery.
The carrier enters the digital signature of the goods recipient by using a mobile device and documents the handover or the storage location via photos that are automatically stored in the ERP system as attachments relative to the outbound delivery. Among the benefits for the driver is the option of starting a navigation app where the goods recipients are stored in the requested order and with the corresponding stops.
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