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Successful on Online Marketplaces with FIS/TradeFlex

Online marketplaces enable a fast and flexible tapping of new sales markets and customer groups as nowadays, more persons start their product search on online marketplaces than on Google. Marketplaces, such as Amazon or eBay, offer unique benefits for enterprises in B2C as well as in B2B, which include, for instance, their international reach, a nearly unlimited article selection, individual advertising opportunities and optional shipping services. In order to exploit these benefits and achieve higher margins including maximum customer satisfaction, a deep integration of the systems involved should be generated. This is the only way to manage the information flow across the entire order-to-cash process in a consistent and automated manner - from product placement via billing and payment process up to potential back processing.

Carlos Commerce and the connection of online marketplaces

Carlos Commerce is a successful e-commerce manager of Algorithmus GmbH. The company stores all its information safely in an SAP ERP system. To tap new customer groups and sales potentials, Carlos would like to additionally trade on online marketplaces. As the respective marketplace islands are unfortunately very far off, he would like to generate a seamless and safe connection to enable a fast and flexible sale of his products there.

Carlos makes a decision in favor of the innovative FIS/TradeFlex satellite, which ensures a consistent connection of marketplaces to the SAP ERP system – fully integrated, automated and without separate development efforts.

The satellite “orbits” between Algorithmus GmbH and the online marketplaces. Due to permanent radio connections between the islands, a deep integration of the marketplaces with Carlos’ SAP system is generated: Information from the SAP system will get to the online marketplaces and back in an automated, fast and always up-to-date-manner. In this way, the FIS/TradeFlex satellite covers the entire order-to-cash process and supports Carlos in the sale of his products, e.g. on eBay or Amazon.

The satellite can be used to send products automatically to the marketplace islands. Thanks to margin calculation, only suitable products are offered. Via the radio connection, also current product information from Carlos’ PIM and ERP system is transferred and marketplace information directly received by the systems.

The satellite even transmits inbound purchase orders – the shopping carts of marketplace customers – immediately to Carlos’ SAP system in an ERP-compliant manner. Information, such as goods and invoice recipient, is entered there and the goods dispatch is initiated automatically. In this way, Carlos keeps an overview of all purchase orders and customers are pleased with fast deliveries.

The sales that Carlos has achieved on the online marketplaces are immediately and reliably transmitted back to the SAP system. Carlos can easily retrace the payment receipts as the satellite has already assigned the revenues automatically to the associated purchase orders and open items cleared. A financial back processing in case of returns or credit memos is no problem either.

With FIS/TradeFlex, Carlos always keeps an overview of his entire activities on the marketplaces. It enables a fast transmission of products to additional islands at any time and an easy and consistent connection of these online marketplaces to his SAP system. Carlos is determined to distribute his products on numerous other marketplaces in the future by using the satellite.


Your benefits by using FIS/TradeFlex

  • Comprehensive and deep process integration in SAP
  • End-to-end process coverage: from article selection up to payment and return
  • Full transparency of expenses and revenues, including reporting/evaluation
  • Central management of online marketplace business in one application
  • Significantly increase the visibility of your brands and your enterprise
  • Tap new markets and customer groups – also internationally
  • Faster and competent customer service – ready to provide information at any time
  • Fast and efficient testing and tapping of new marketplaces

Provision of all important functions in the entire sales process

FIS/TradeFlex offers the optimal software solution to connect marketplaces, such as eBay or Amazon, consistently to an SAP ERP system and, in this way, use the potentials of modern e-commerce and multi-channel e-commerce. Irrespective of whether enterprises want to step into e-commerce for the first time by using a marketplace or already do business in e-commerce by selling their product range via their own online shop, but would like to pursue a multi-channel strategy from now on: FIS/TradeFlex enables uncomplicated access to new customers and sales potentials, e.g. on eBay.

 

The FIS/TradeFlex software enables enterprises to overcome the challenges in e-commerce by using state-of-the-art technology. Based on SAP Cloud Platform and, consequently, the high-performance HANA database, FIS/TradeFlex provides the ideal opportunity to seamlessly integrate the sale of your product portfolio on the marketplaces into the SAP ERP system. In doing so, the software enables the management of all order-to-cash process steps in one solution. By using SAP Cloud Platform Integration, the API interfaces of B2C and B2B platforms are integrated without individual development efforts.

 

FIS/TradeFlex completely covers all order-to-cash process functions: from product placement via price and quantity determination, order creation in ERP as well as synchronization of fulfillment and billing up to the payment process with automated assignment of billing documents. The software can also be used to manage cancelations and back processings in case of returns or credit memos in an automated and digital way, which is completely integrated in SAP.

Product listing

  • Management and consideration of different content information
  • Mapping of product variations

Price and quantity determination

  • Available product quantities are automatically transferred to the online marketplace (also proportionate quantities)
  • Possible price determination within the solution in consideration of the ERP price determination

Order creation / fulfillment and billing

  • By using the dynamic field and condition control, information can be transferred in an ERP-compliant manner
  • Deliveries and billing documents are transferred back to the marketplaces via message control

Cancelation

  • Automatic prevention of unnecessary goods dispatches
  • Reimbursement

Payment process

  • Incl. clearing of open items
  • Automated posting of charges if they are considered for payment

Back processing

  • Returns notification via the marketplace
  • Back processing of payments in case of returns or credit memos

Optimized processes for customer-centric departments

SAP Cloud Platform

Software applications from the cloud need to be continuously connected to the ERP system in order to avoid data silos. The FIS professionals use SAP Cloud Platform Integration (SAP CPI) to implement continuous and efficient processes for hybrid IT landscapes as well.

 

Learn more

SAP Commerce Cloud

SAP Commerce Cloud is the advanced platform for your successful e-commerce. Convince your customers by an excellent shopping experience!

 

Learn more

FIS is your competent partner for marketplace connection and multi-channel e-commerce. The FIS IT professionals will be pleased to individually inform you about this software solution. Just contact them directly – via phone or e-mail.

Do you have questions? Please contact me!

Michael Illig
Specialized Sales C/4HANA