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Improve customer retention and sales volumes with the FIS/eSales shop solution

In e-commerce, competitors are only one click away. This is why the quality or price of a product are no longer the only convincing argument for customers to buy this product. An attractive online shop with advanced functions, up-to-date information and customer services is indispensable to face strong competition. The logical consequence is the use of a shop system with ERP integration for mapping consistent processes and placing the customer in the center of these processes.

FIS/eSales – the shop solution for the B2B area

Take advantage of the deep integration of the solution in the ERP system and the associated additional benefit. The shop solution uses prefabricated communication functions for the exchange with the SAP system so that article master data can be accessed directly. Specific creation and update functions including filter functions for limiting the data volume are also available. The integrated search function makes the search for the appropriate product easier for customers. With excellent system stability and numerous functions, FIS/eSales provides purchasers not only with standard shop functions but also online services as well as exact and up-to-date information around the clock. FIS is your competent partner from software implementation to continued support when it comes to facilitating digitization for your sales and distribution.

Your benefits through FIS/eSales

  • Significantly reduced workload of your sales and distribution in the operational business
  • Direct determination of the current net prices and availabilities for the online shop
  • Availability of your shop on all terminals
  • Document information including document flow
  • Access to archive documents
  • Excellent performance through scalability – also for very large systems
  • Administration of a great number of articles
  • Identical prices in the online shop and in the ERP system
  • Uncomplicated product management tool

Overview of selected functions

FIS/eSales is more than a shop solution for the Internet: FIS/eSales enables indirect access to SAP article master, customer data and order data and, consequently, becomes the around-the-clock communication portal between you and your customers. The solution uses master data from SAP, synchronizes it automatically and becomes both product database and purchase order/information portal.

 

FIS/eSales services for your e-commerce business:

  • Modern, responsive design
  • Customized access to the shop system by specifying the person responsible, company data or information text
  • Catalog area with article search and article selection from a list
  • Product search and comparison as well as product ordering matrix
  • Automated cross-selling for optimized e-commerce
  • Diverse interfaces for catalog data (OCI), commercial software for craftsmen (IDS), external Web catalogs or shop connections of third-party apps
  • Self-service area with access to SAP documents, such as quotations, orders, credit memos or invoice data
  • Returns function
  • Order entry function for field service
  • Plant availability of articles in stores etc. as an overview
  • Selection between picking or delivery
  • Multiple shopping cart
  • Promotion management
  • Back end management with monitoring and evaluations
  • Search engine with fuzzy logic and classification data
  • Oxomi integration
  • Wish list and lists

Our references – the best evidence

Optimized processes for customer-centric departments

SAP Commerce Cloud

SAP Commerce Cloud is the advanced platform for your successful e-commerce. Convince your customers by an excellent shopping experience!

 

Learn more

SAP Marketing Cloud

Knowing the customer and his needs and placing this knowledge at the center of activities – this is even easier with the SAP Marketing Cloud.

 

Learn more

SAP Service Cloud

The SAP Service Cloud is the modern CRM solution for your customer service processes. Ensure the lasting success of your customer service as well as high customer satisfaction.

 

Learn more

SAP Sales Cloud

The SAP Sales Cloud is the modern SAP CRM solution for your sales. You benefit from preconfigured processes for sales and marketing, collaborative work, optimized sales processes and thus satisfied customers.

 

Learn more

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Success Story: CMS Caparol Dienstleistungs-GmbH – Information Platform for Craftsmen

Release information: FIS/eSales – Release 2018

Release information: FIS/eSales – Release 2017

Release information: FIS/eSales – Release 2016

Release information: FIS/eSales – Release V12

Release information: FIS/eSales – Release V11

Release information: FIS/eSales – Release V10

Release information: FIS/eSales – Release V9

Software maintenance information: FIS/eSales NG

Software maintenance information: FIS/eSales

FIS/eSales is more than a shop solution for the Internet: FIS/eSales enables indirect access to the SAP article master and, consequently, becomes the around-the-clock communication portal between you and your customers. FIS is your competent partner from software implementation to continued support.

Do you have questions? Please contact me!

Raphael Zundel
Head of Specialized Sales