SAP Sales Cloud The advanced CRM for your sales

The essential task of an efficient Customer Relationship Management is to focus on customer relationships and on the efficient process design of these relationships. Due to the increased number of channels used today to design customer relationships (e.g. social media), an advanced CRM software must also meet these requirements.


SAP Sales Cloud (former SAP Hybris Cloud for Sales) is the advanced SAP CRM solution for your sales department. You benefit from preconfigured SD and marketing processes, collaborative work, optimized sales processes and satisfied customers. SAP Sales Cloud supports your sales department in optimally managing customer relationships, recognizing sales opportunities in due time and sustainably increasing your sales volumes.


You promote the digital transformation in your company while making your sales and marketing team more successful. SAP Sales Cloud (former SAP Hybris Cloud for Sales) now provides you with a highly cross-linked and up-to-date data basis enabling you to always have everything in view.

Optimize your sales processes with CRM in the cloud

Sales support

Relieve your team of administrative tasks, so they have more time for customers. The SAP Sales Cloud provides you with analyzes at the touch of a button so that you have an eye on opportunities with a high degree of probability of completion. You support the following functions:


  • Real-time analysis of customer data and sales opportunities
  • Easy creation and editing of leads and opportunities
  • Business Intelligence for your customer management: Lead and opportunity evaluation through machine learning
  • Identification of employees with relevant customer relationships and termination opportunities
  • Work more efficiently by integrating Office tools
  • Automated supply of prices and offers
  • Always up to date by connecting your ERP system


Sales Performance Management

Increase the sales performance of your company and achieve more efficiency in your sales team. This is how you reliably achieve your sales goals. You support the following functions:


  • Simplification of area management
  • Revenue recognition
  • Track activities and reward progress
  • Sales Forecast and Pipeline Management – predicted Quarterly Sales
  • Analysis of lead-to-money data in real time
  • Reveal lost orders and missed opportunities

SAP Sales Cloud Your Benefits

  • Collaborative working – no more isolated applications
  • Fast and exact identification of customer needs and, as a consequence, increasing sales volumes
  • Efficient opportunity and lead management and first-class management of sales opportunities
  • Flexible working both on the desktop and on mobile devices
  • Top usability of the application
  • Comprehensive evaluations and analytics functions
  • Convenient integration of third-party systems (Outlook, Groupwise, telephony)
  • Create target groups and campaigns to communicate with your customers

Implementing the SAP Sales Cloud with FIS as a strong partner

With FIS, you have a partner that pursues a holistic approach in the field of Customer Experience: This means that, together with our Medienwerft subsidiary, we can provide highly integrative scenarios between the leading solutions in the area of Customer Experience. Together with you, we develop your personal digital success strategy!


  • Holistic top consulting with more than 20 years of process experience for SAP products
  • FIS is an SAP partner with "Gold" status
  • Our development specialists understand their day-to-day business and know what counts. Therefore, we can meet the individual requirements of your company to a large extent.
  • You benefit from a solution optimally embedded in your individual architecture
  • Integration scenarios in SAP S/4HANA and SAP ERP

Optimized processes for customer-centric departments

SAP Marketing Cloud

Knowing the customer and his needs and placing this knowledge at the center of activities – this is even easier with the SAP Marketing Cloud.


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SAP Commerce Cloud

The SAP Commerce Cloud is the modern platform for your successful e-commerce. Convince your customers with a first-class shopping experience!


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SAP Service Cloud

The SAP Service Cloud is the modern CRM solution for your customer service processes. Ensure the lasting success of your customer service as well as high customer satisfaction.


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Do you have questions? Please contact me!

Dirk Schneider
Dirk Schneider
Head of Sales – Business Unit Smart Business Solutions