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Successful on Online Marketplaces with FIS/TradeFlex

Online marketplaces enable a fast and flexible tapping of new sales markets and customer groups as nowadays, more persons start their product search on online marketplaces than on Google. Marketplaces, such as Amazon or eBay, offer unique benefits for enterprises in B2C as well as in B2B, which include, for instance, their international reach, a nearly unlimited article selection, individual advertising opportunities and optional shipping services. In order to exploit these benefits and achieve higher margins including maximum customer satisfaction, a deep integration of the systems involved should be generated.

All Online Marketplaces and Sales Platforms in one application

FIS/TradeFlex is the central puzzle piece that connects your SAP system landscape and the sales platforms of your choice. The connection requires only a few clicks and you can get started right away. Regardless of whether you are entering the online trading market or are already active on marketplaces and want to fine-tune your processes: FIS/TradeFlex is used to manage all seller portals and activities centrally and clearly in just one application. Automated processes - from product placement via billing and payment process up to potential back processing - reduce manual efforts, enable efficient processes and form the basis for your success on online marketplaces.

Your benefits by using FIS/TradeFlex

  • Efficient processes through comprehensive and deep SAP integration
  • Integrate new marketplaces with a few clicks and get started right away
  • Tap new sales channels and customer groups - also internationally
  • Automation of your marketplace business for minimum manual efforts
  • End-to-end process coverage: from article selection up to payment and return
  • One login for all marketplaces: central management of all seller portals and operations in one application
  • Full transparency of your marketplace business, incl. evaluations and reportings
  • Convincing customer service due to an overview of all activities on the marketplaces and in the SAP system
  • Intuitive user interface and role-based access for high user friendliness and acceptance
  • Increased scalability and speed for your e-commerce

Availability of all important functions in the entire sales process

Sale via platforms such as Amazon, eBay, mercateo or others involves numerous departments throughout your enterprise: from E-Commerce, via IT, Sales and Distribution, Finance and Accounting up to Marketing and Product Management. With FIS/TradeFlex, all departments involved benefit from a central software solution that bundles all interfaces, systems and information and ensures a seamless exchange of information. For employees involved, this means: No additional effort is required for maintaining data at different locations, all information is available in real time and automated processes support users in their daily work.

 

For SAP users, FIS/TradeFlex is the optimal solution: The intelligent application offers far more than a mere marketplace interface. As a central tool, it completely covers all sales process activities: from product placement via price and quantity determination, order creation in ERP as well as synchronization of fulfillment and billing up to the payment process with automated assignment of billing documents. The software can also be used to control cancelations and back processings in case of returns or credit memos in a central and digital way, which is completely integrated in SAP.

  • Management and consideration of different content information
  • Mapping of product variations
  • Available product quantities are automatically transferred to the online marketplace (also proportionate quantities)
  • Possible price determination within the solution in consideration of the ERP price determination

Order creation, fulfillment, billing and payment process

 

  • By using the dynamic field and condition control, information can be transferred in an ERP-compliant manner
  • Deliveries and billing documents are transferred back to the marketplaces via message control
  • Payment process, incl. clearing of open items
  • Automated posting of charges if they are considered for payment
  • Automatic prevention of unnecessary goods dispatches
  • Reimbursement
  • Returns notification via the marketplace
  • Back processing of payments in case of returns or credit memos
  • Central evaluation options - across all marketplaces or marketplace-specifically
  • Clear display of marketplace-specific processes
  • Central inbox for collecting queries received via the marketplaces
  • High customer satisfaction due to fast purchase order processing and customer service providing informatio

Marketplaces of Your Choice – only a few clicks away

With FIS/TradeFlex, you can fast and easily connect B2C and B2B platforms. Thanks to standardized processes, no development efforts will arise for marketplace connection. You select the marketplaces – FIS/TradeFlex implements the connection and automates processes.

 

The following online marketplaces and platforms are already available in FIS/TradeFlex. Your requested marketplace is not included? Please contact us. We constantly enhance our portfolio. We will be pleased to connect the marketplaces of your choice in a prioritized manner.

Already available:Available soon:
ebay DEAmazon Business
AmazonIdealo
voelknerMano Mano
conrad
Mercateo
OTTO
Galaxus.de
Fnac

For providers using FIS/TradeFlex, the connection of resource-intensive API interfaces and the required development of marketplace-specific know-how are omitted. Based on the SAP Business Technology Platform, i.e. the high-performance HANA database, distributors and manufacturers face the challenges of modern e-commerce with innovative technology. Consequently, vendors optimally meet the requirements of today’s online customers to an easy ordering process, fast delivery and uncomplicated returns. This does not only provide for high customer satisfaction, but also enables increased sales revenues due to fast and efficient processes.

Our References – the best evidence

It is a great advantage that FIS is responsible for the process-related aspects. They include the listing of new products, complete order-to-cash processing and returns/cancelation processing. For us, this means in particular that we have more resources for the strategic orientation of our marketplace connections.
  Magdalena Weigert, Re-In Retail International GmbH
During the time of temporary store closures, the idea of connecting some stores as sellers to the Voelkner marketplace was developed. The product portfolio is currently still restricted to old stocks, residual items, reserves for special depreciation, etc., which we can offer to a wide range of customers in this way. With FIS/TradeFlex, we enjoy the luxury of full integration with completely automated processes. Some stores have meanwhile been connected successfully. Currently, nothing can prevent a successful rollout.
  Sebastian Meier, Head of Retail Organization
With FIS/TradeFlex, it is very easy for us to place offers and it saves us a considerable amount of time compared to other solutions. Furthermore, background processing with automatic order creation, order release and payment processing in SAP is an enormous relief for us.

Profit from our network – Our Partnerships

With FIS/TradeFlex we are partners of online marketplaces and platforms. FIS/TradeFlex enables fast and easy connection of partner marketplaces and platforms and seamless integration into your SAP system and process landscape. In addition, you benefit from our expert knowledge of individual conditions on the marketplaces and platforms of our partners.

Unite – the B2B network of the Mercateo Group

The B2B network unite.eu is based on almost 20 years of e-commerce experience of mercateo.com and focuses on the European economic area. Buyers benefit from standardized digital purchasing processes at Unite. The platform offers offering retailers and manufacturers access to a large customer network and e-procurement systems. FIS/TradeFlex enables the simple and fast connection of your systems and processes to the Unite network.

High quality standards – our products are certified

Applications developed on the SAP Business Technology Platform provide an integration potential with other SAP Cloud solutions. FIS/TradeFlex is certified accordingly by SAP.

Optimized processes for customer-centric departments

SAP Commerce Cloud

SAP Commerce Cloud is the advanced platform for your successful e-commerce. Convince your customers by an excellent shopping experience!

 

Learn more

SAP Business Technology Platform

Software applications from the cloud need to be continuously connected to the ERP system in order to avoid data silos. The FIS professionals use SAP Business Technology Platform Integration (SAP CPI) to implement continuous and efficient processes for hybrid IT landscapes as well.

 

Learn more

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Flyer: FIS/TradeFlex – Integration of online marketplaces

Success Story: Re-In Retail International successfully relies on FIS/TradeFlex for connecting online marketplaces

FIS is your competent partner for marketplace connection, multichannel e-commerce and customer experience in the SAP environment. Our experts will be pleased to offer you individual consulting concerning our software solution for the B2B and B2C area. Please do not hesitate to call us or send us an e-mail.

Do you have questions? Please contact me!

Laura Warnow
Inside Sales