Reliable supportwith the SAP support center by FIS

Business processes within the entire company, i.e. from logistics and sales and distribution to HR, are continuously changing, which particularly affects the complexity of ERP systems and their architectures. A competent support is indispensable for monitoring these increasingly interconnected structures. Therefore, FIS offers you high-quality support services for SAP and helps you to keep control over your system, your costs and your business processes at any time.


The FIS Helpdesk and the Support Center are available for all SAP areas and modules of every industry. More than 70 specialists in the SAP Support provide professional and effective consulting. The highly qualified employees implement a professional application management, recognize bottlenecks at an early stage and immediately develop problem resolutions for the stable operation of your production systems. It is the goal of the FIS Support Center to recognize problems at an early stage and to avoid downtimes.


The FIS Support Center supports you around the clock when it comes to emergencies in the SAP environment. However, FIS prevents such emergencies in advance as far as possible by continued know-how transfer. In addition to the know-how development in your company, our support managers support you in securing business continuity, minimizing downtime risks and technical interruptions as well as in reducing ongoing operation costs.

FIS – your certified SAP Partner Center of Expertise

SAP support partners must meet SAP's current standards for a Partner Center of Expertise. For this certification, FIS undergoes regular audits in the areas of people, processes and infrastructure. SAP certifies that FIS meets high quality standards for all services offered and for the entire service and support organization.


All services provided by FIS as well as the entire service and support organization adhere to the high quality standards of SAP Walldorf with regard to technique and organization. This means for you as a customer: trust in a competent partner with many years of experience providing reliable assistance and know-how for complex implementation projects from process optimization to support.


The FIS Center of Expertise is your first contact when it comes to consulting and supporting complex SAP scenarios, your first point of contact for all questions concerning architecture, software, FIS solutions and your partner for the smooth operation of your ERP system landscape in the day-to-day business.


The support center specialists are available for you around the clock and seven days a week.


Flyer: FIS support with FIS/oss

Your benefit withthe Support Center by FIS

As a managing director or IT manager, you can focus on your day-to-day business without worries. The FIS Support Center with its experienced and high-qualified employees takes care of your SAP-based ERP system.


Benefit from the SAP Support for your ERP system and the entire FIS solution portfolio:


  • Certified SAP Partner Center of Expertise
  • FIS Support Center with more than 70 committed and competent specialists
  • Support through professional consulting taking into account customer needs
  • Multilingual support team for international assignments
  • Individually configurable services
  • Your customer manager is your "single point of contact"
  • Support control exclusively through field-tested tools
  • More than 25 years of experience – since 1992, FIS has been standing for personal commitment, reliable partnerships and continuity.

FIS/oss –The innovative Online Support System

As a competent partner in all areas, FIS also promotes a high degree of individuality in the support area. Consequently, you can request assistance in several ways.


  • Telephone
  • E-mail
  • Message in FIS/oss


FIS/oss is a Web-enabled Online Support System developed according to ITIL. With this ticket and change management system, you can easily record all questions, problems or information. The system automatically assigns the different tickets to the responsible employees for prompt processing.

Our references – the best evidence


Flyer: FIS support with FIS/oss

The FIS Support team provides SAP Support and assists you in the efficient and cost-optimized use of your digitized processes. The specialists will be pleased to explain to you the procedure specifically adapted to your requirements and system. Do not hesitate to call the support managers or send them an e-mail.

Do you have questions? Please contact me!

Stefan Hinterwälder
Head of Sales New Business ERP