The SAP Support by FIS offers you reliable support and continued know-how transfer
Business processes within the entire company, i.e. from logistics and sales and distribution to HR, are continuously changing, which particularly affects the complexity of ERP systems and their architectures. A competent support is indispensable for monitoring these increasingly interconnected structures. Therefore, FIS offers you high-quality support services for SAP and helps you to keep control over your system, your costs and your business processes at any time.
The FIS Helpdesk and the Support Center are available for all SAP areas and modules of every industry. More than 70 specialists in the SAP Support provide professional and effective consulting. The highly qualified employees implement a professional application management, recognize bottlenecks at an early stage and immediately develop problem resolutions for the stable operation of your production systems. It is the goal of the FIS Support Center to recognize problems at an early stage and to avoid downtimes.
The FIS Support Center supports you around the clock when it comes to emergencies in the SAP environment. However, FIS prevents such emergencies in advance as far as possible by continued know-how transfer. In addition to the know-how development in your company, our support managers support you in securing business continuity, minimizing downtime risks and technical interruptions as well as in reducing ongoing operation costs.
Our references – the best evidence
FIS Support Center for SAP – your benefit
As a managing director or IT manager, you can focus on your day-to-day business without worries. The FIS Support Center with its experienced and high-qualified employees takes care of your SAP-based ERP system.
Benefit from the SAP Support for your ERP system and the entire FIS solution portfolio:
- Certified SAP Partner Center of Expertise
- FIS Support Center with more than 70 committed and competent specialists
- Support through professional consulting taking into account customer needs
- Multilingual support team for international assignments
- Individually configurable services
- Your customer manager is your "single point of contact"
- Support control exclusively through field-tested tools
- 25 years of experience – since 1992, FIS has been standing for personal commitment, reliable partnerships and continuity.
FIS – your certified SAP Partner Center of Expertise
As a Center of Expertise, FIS is PCoE-certified. All services provided as well as the entire service and support organization adhere to the high quality standards of SAP Walldorf with regard to technique and organization. This means for you as a customer: trust in a competent partner with many years of experience providing reliable assistance and know-how for complex implementation projects from process optimization to support.
The FIS Center of Expertise is your first contact when it comes to consulting and supporting complex SAP scenarios, your first point of contact for all questions concerning architecture, software, FIS solutions and your partner for the smooth operation of your ERP system landscape in the day-to-day business.
The support center specialists are available for you around the clock and seven days a week.
The innovative Online Support System – FIS/oss
As a competent partner in all areas, FIS also promotes a high degree of individuality in the support area. Consequently, you can request assistance in several ways.
- Telephone
- Message in FIS/oss
FIS/oss is a Web-enabled Online Support System developed according to ITIL. When used as a ticket and change management system, it easily records all jobs, such as questions, problems or information, and automatically assigns the different jobs to the responsible employees for prompt processing.
The FIS Support team provides SAP Support and assists you in the efficient and cost-optimized use of your digitized processes. The specialists will be pleased to explain to you the procedure specifically adapted to your requirements and system. Do not hesitate to call our support managers or send them an e-mail.
Do you have questions? Please contact me!
Martin Zidek
Head of Sales – Business Unit SAP, Technical Wholesale and Industries