SAP S/4HANA Sales for Customer-Centered Processes in Sales & Distribution and Shipping

The purchasing behavior of customers has changed significantly in recent years. Prospective customers inform themselves through various channels, want to be optimally supported and expect easy payment and fast delivery. This confronts sales managers with the challenge of always having the entire sales process in view.


A software solution that seamlessly integrates sales and distribution guarantees a unique shopping experience and short delivery times. It provides holistic support for modern sales management - from pre-sales and contract management to distribution. This enables the sales team to accompany customers along the customer journey in an optimal way and to bind them to the company in the long term.

You still know the SAP solution for sales and distribution and shipping under the term "SAP SD"?


Under SAP S/4HANA, the Sales and Distribution module can be found in the new SAP S/4HANA Sales business unit. SAP SD will no longer be maintained under SAP ERP ECC 6.0 as of 2028 and 2030. Prepare yourself in time for the S/4HANA transition. The experienced IT consultants from FIS will be pleased to assist you.

Your benefits from SAP in shipping and sales and distribution

  • Individual support of prospective customers and customers by viewing all sales master data in one system
  • Better identify sales opportunities through sales territory management and targeted analyses
  • Increase of sales through optimized order processing and contract management
  • Increased customer satisfaction due to fast delivery times through optimized picking, packing and goods issue
  • Process optimization through integrated invoicing and billing

The most important functions of SAP S/4HANA Sales

Order and contract management:

  • Management of sales master data
  • Management of quotations and contracts
  • Customer-specific pricing
  • Processing of returns and refunds
  • Sales monitoring and analysis


Stock management and basic warehouse management:

  • Basic warehouse management
  • Goods issue processing
  • Controlling of picking and packing
  • Shipping
  • Goods receipt


Invoicing und billing:

  • Invoicing und billing
  • Credit management

Integrated sales and shipping processes with SAP S/4HANA

SAP S/4HANA Sales supports sales managers throughout the entire sales process. From lead to quotation and contract processing, from goods issue to invoicing.


Thanks to the comprehensive order processing in SAP S/4HANA, sales teams manage sales orders of all kinds quickly and comprehensively. It does not matter whether these are individual orders or subscription models. All data for order processing is bundled at one point in SAP S/4HANA, consequently enabling optimized processes. Through comprehensive analysis and configuration options, availabilities can be queried, bottlenecks detected and customers with high potential identified. Customer-specific prices, through discount scales or the like, can also be taken into account when processing quotations and contracts.


Invoice creation in SAP S/4HANA Sales is quick and easy thanks to access to various data sources. Goods, subscriptions and services can be recorded and billed.


As an innovative ERP system, SAP S/4HANA provides numerous functionalities for more process efficiency in sales and distribution and shipping based on the high-performance HANA in-memory database.

What you need to know about SAP S/4HANA

What are the advantages of SAP S/4HANA?

Today, data, metrics and processes need to be analyzed quickly and in real-time to provide a sound basis for future decisions and to make business execution easy to understand. S/4HANA is the ideal, cloud-based ERP software that brings immense added value to your business.


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Migrating from SAP ECC to SAP S/4HANA – 5 tips for preparation

How to make your transition successful: For migrating from SAP ECC to S/4HANA, there are some preparatory measures you can already take now. Furthermore, FIS offers to help you find out what transition scenario seems to be the most suitable one for your individual starting position (system conversion vs. new implementation). Start your preparations now!


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Optimized processes for customer-centric departments

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SAP Sales Cloud is the advanced SAP CRM solution for your sales department. You benefit from preconfigured SD and marketing processes, collaborative work, optimized sales processes and, as a result, satisfied customers.


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SAP Marketing Cloud

Knowing the customers and their requirements and making this knowledge the focus of your activities – the SAP Marketing Cloud makes this even easier.


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SAP S/4HANA Sales is the comprehensive and integrated solution for sales and distribution. With integrated processes, you act more efficiently and consequently increase customer satisfaction and your turnover. Please do not hesitate to contact the FIS experts for questions or individual consulting.

Do you have questions? Please contact me!

Stefan Hinterwälder
Stefan Hinterwälder
Head of Sales New Business ERP