Sanitär-Heinze GmbH & Co. KG SUCCESS STORY OF A CUSTOMER PROJECT
From zero to 100 within a short time: some years ago, all processes in the different warehouses of the medium-sized company were paper-based, whereas today they are entirely digitized. Be it goods receipt, putaway, picking, physical inventory, stock transfer or goods issue: FIS has optimized the warehouse management at Sanitär-Heinze across all warehouse processes. For this purpose so-called SAP optimizations by FIS have been used as well. Not only has the transition made the workflows transparent and less error-prone, it has also considerably increased the efficiency of the employees. FIS was the well-known and ideal partner for Sanitär-Heinze and its major project of digitization.
INDUSTRY
Industrial B2B the HVACR area
ENTERPRISE
1,500 employees
Main location: Ainring
ADDITIONAL FUNCTION
Central monitoring, pick-by-voice, FreestylePicking
TARGET
Maximum efficiency through digital warehouse management at 16 locations
CHALLENGES
- Manual warehouse without Warehouse Management system
- Paper-based processes
- Picking on the basis of person dependent knowledge and paper lists
- Inventory management with ERP system
- Inefficiencies in picking with simultaneous skills shortage
SOLUTION AND CUSTOMER BENEFITS
- SAP Warehouse Management for warehouse management
- Picking via hand-held scanners in the small parts storage area and stacker terminals
- Pick-by-voice at the company’s main location in Ainring
- Self-service for customers at the picking location in Salzburg
- Structured warehouse management accelerates internal logistics processes
- Reduction of error rate
- Increased sales through efficient warehouse working
Sanitär-Heinze GmbH & Co. KG
Sanitär-Heinze GmbH & Co. KG was founded in Dresden in 1934. The company was completely destroyed in the Second World War. Therefore, the holder family made a restart in Freilassing in 1958. Now, Sanitär-Heinze is owner-managed in the third generation and has 32 locations in Germany, Austria and Northern Italy, 16 of them with fully digitized warehouse processes. It is the declared corporate objective to grow permanently yet moderately. Sanitär-Heinze stands for high quality and offers good customer service. In 2016, the German headquarters were moved to Ainring and the new Italian headquarters were opened in Auer in 2019.
A solution for over-the-counter sales PICK-BY-VOICE AND FreestylePicking
In addition to pick-by-voice, Sanitär-Heinze also offers another kind of picking: FreestylePicking, a solution for over-the-counter sales. Counter employees at the pick-up warehouse in Salzburg create their customers initially in the system, who will then receive a customer card with individual QR code used for authentication with each purchase. In the pick-up warehouse, the customer, who is provided with a terminal including installed app, now scans the EAN codes of the requested articles and picks their goods themselves according to the supermarket principle, explains Feser. This eliminates the picking by counter employees who only have to check the shopping cart of the customer and release the order. “This considerably relieves the counter employees and the wait time for customers is eliminated,” Teering emphasizes.
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Christian Toth
Specialized Sales Warehouse &
Transport Solutions
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