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New Licensing Model for SAP Sales Cloud and SAP Service

SAP consistently relies on quarterly upgrades of its SAP CX applications in the cloud. With the current SAP Sales Cloud release (upgrade of the productive systems on August 21, 2021), however, not only the announced new functionalities were made available. The licensing model for SAP Sales Cloud and SAP Service Cloud will also change: in the future, SAP will differentiate between SAP Sales and Service Core as well as various optimizations.

Prior to the current 2108 release, Sales and Service Cloud licenses were divided into “Basic”, “Professional” and “Enterprise”. This licensing model will no longer exist in the future. However, the change of licenses applies exclusively to newly concluded contracts as of the reference date. Existing contracts are not affected. 

The “new” SAP Sales and Service Core combines all standard functions of SAP Sales Cloud and SAP Service Cloud in one license (see graphic). Functionalities that go beyond the standard version are made available to customers as outsourced and, consequently, optional optimizations. In the future, companies will be able to choose between standard users and limited access users. Limited users can only make a certain number of application calls each month. This license is therefore recommended for users who use the system only occasionally.

The selection of the individually suitable license is therefore no longer necessary in the future; all core functionalities are available in Sales and Service Core. By offering the optimizations, companies can specifically choose which of the additional functions they want to use. This allows users to start with the standard version and then unlock further sales and service functions by using the optimizations either for individual users or for all users. Advantage: only the functionalities actually used are licensed. The following optimizations are currently available:

Do you have questions about SAP Sales and Service Core? The FIS professionals will be pleased to advise you personally!

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