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E-Commerce

Customer Experience

Connect shops and marketplaces with SAP
Automate e-commerce processes

Whether it’s your own B2B shop, marketplace integration, or label printing: FIS connects your digital sales channels directly to SAP. This ensures that product data, prices, orders, and customer processes come together seamlessly—automated, integrated, and closely aligned with your day-to-day operations.

Integration of online marketplaces with FIS/TradeFlex

Selling products successfully on marketplaces? No problem with FIS/TradeFlex: We take care of the data transfer to SAP and automate all relevant processes from article selection to payment processing. 

  • Payment processing made easy     
    FIS/TradeFlex automates postings, order creations and invoice transfer to SAP  
  • Smallest effort when listing the products    
    Uploading new articles easily and quickly? Place a multitude of articles on marketplaces – without manual efforts.  
  • Faster than your competitors    
    Due to automated processes, you will be faster than your competitors. Additionally benefit from data exchange in real time due to deep SAP integration. 
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B2B e-commerce shop solution FIS/eSales²

FIS/eSales² is the B2B shop for wholesales – with SAP connection, individual conditions and direct access to ERP data. 

  • Quick go-live  
  • Warehouse stocks in the shop – always up-to-date 
  • Full flexibility in data integration    
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Shop connection to SAP with FIS/ShopConnector

The FIS/ShopConnector tool seamlessly connects your shop with the SAP system. Through automation, you reduce manual efforts, avoid errors and save time.  

  • Easily and quickly: we connect your shop directly to SAP  
  • Monitor and process your orders directly in FIS/ShopConnector   
  • Keep your front end – we will just connect you to the SAP system 
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Label print with FIS/eLabel 

With FIS/eLabel, your customers place their orders directly via label scan. Individual B2B conditions have been stored, the shop integration runs smoothly.  

  • Scanning instead of typing     
  • Flexible labels – select, adjust, benefit    
  • Individual prices via bar code  
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Customer Experience with SAP
Seamlessly connected sales, service, and field operations

With SAP Sales Cloud, SAP Service Cloud, and SAP Field Service Management, you consolidate key customer processes onto a single platform. All workflows integrate seamlessly—from the initial interaction to on-site service visits. This increases process transparency, accelerates inquiry handling, and improves the planning of service assignments.

SAP Service Cloud

SAP Service Cloud optimizes customer service with 360-degree view, ticket system, knowledge base and real-time analyses 

  • 360-degree view of your customers 
  • Performance analyses in real time    
  • Central knowledge 
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SAP Field Service
Management (SAP FSM)

SAP FSM supports the planning and controlling of technicians, material & co. – everything on site from inquiry to settlement. 

  • Intelligent resource planning 
  • Flexible working 
  • Service “just in time” 
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SAP Sales Cloud

The advanced SAP Sales Cloud CRM system supports sales and distribution through sales force automation, planning and reporting. 

  • The pipeline always in view 
  • Flexible and mobile in your daily routine 
  • 360-degree view of your customers 
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We are looking forward to talking to you
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