The increasing number of digital platforms and communication channels is a great challenge for market and customer-oriented departments of companies of any kind of industry. To the outside, they need to speak a common language across all channels, which requires a rethink within the company: processes between marketing, sales/distribution and service have to be coordinated and data silos reduced.
The entry into e-commerce is becoming more and more important for acting companies since nowadays, the Internet is the first choice for prospective customers in search of specific products. This is precisely where companies need to be present and use e-commerce as additional distribution channel. Integrative software solutions based on SAP create the basis for more customer satisfaction and e-commerce sales in the marketing, sales/distribution and service departments.
Moreover, FIS and its Medienwerft subsidiary offer you unrivaled expertise in the field of e-commerce: Medienwerft, an experienced agency for e-commerce and brand management, assists you in the setup of your online shop and the associated marketing. As an experienced service provider, FIS will also assist you when it comes to integrating all e-commerce purchasing processes, such as the integration of your ERP system and warehouse management.