The increasing number of digital platforms and communication channels is a great challenge for market and customer-oriented departments of companies of any kind of industry. To the outside, they need to speak a common language across all channels, which requires a rethink within the company: processes between marketing, sales/distribution and service have to be coordinated and data silos reduced.
The entry into e-commerce is becoming more and more important for acting companies since nowadays, the Internet is the first choice for prospective customers in search of specific products. This is precisely where companies need to be present and use e-commerce as an additional distribution channel. Integrative software solutions based on SAP create the basis for more customer satisfaction and e-commerce sales in the marketing, sales/distribution and service departments.
Moreover, FIS and its Medienwerft subsidiary offer you unrivaled expertise in the field of e-commerce: Medienwerft, an experienced agency for e-commerce and brand management, assists you in the setup of your online shop and the associated marketing. As an experienced service provider, FIS will also assist you when it comes to integrating all e-commerce purchasing processes, such as the integration of your ERP system and warehouse management.
The competences of FIS for marketing, sales and service
All from 1 provider: from SAP implementation to support
Special FIS optimizations for more efficient work in SAP
Complete integration into the process and system landscape
SAP consulting and implementation for marketing, sales and service
When using high-performance software, you have a 360-degree view of your prospective customers and customers, can offer them one-stop support from marketing and e-commerce to service and, consequently, pave the way for more satisfaction and sales.
Knowing the customers and their requirements and making this knowledge the focus of your activities – the SAP Marketing Cloud solution makes this even easier. The all-in-one solution for advanced marketing includes e-mail marketing, lead management, marketing planning and many more activities.
SAP Sales Cloud is the advanced CRM solution out of the cloud. It supports the sales and distribution department in any activities from lead management to contract management. The Sales Cloud solution can be used anywhere at any time through the integration of e-mail and telephony as well as a mobile app.
In addition to classical shop functions, the application offers an integrated product content management as well as an advanced solution for front end maintenance. The FIS Group supports companies holistically from shop implementation to online marketing and system integration.
SAP Service Cloud is the advanced CRM solution for call centers and ticket management. With this solution, customer requests are intelligently assigned to the right employees and processed holistically. Moreover, it supports employees in managing service and maintenance contracts, equipment and knowledge.
SAP optimizations by FIS for specific bottlenecks
Moreover, FIS offers you further specific optimizations of your SAP software. In addition, FIS provides you with an all-in-one package for an integrated IT landscape consisting of hosting services and SAP support.
Do you want to focus on customers or dare take the plunge to e-commerce in order to generate more sales? The FIS and Medienwerft professionals will assist you, and together you will find the best solution for your marketing, sales/distribution and service departments.
