SAP and CRM consulting of FIS for Sales & Distribution, marketing and service

The increasing number of digital platforms and communication channels is a great challenge for market and customer-oriented departments of companies of any kind of industry. Customers and sales leads are to be ‘picked’ on their preferred platforms, which is why the focus lies with networking and provision of information on real-time basis across department borders. This focus combined with professional CRM creates the basis for a successful marketing and SD strategy. FIS makes you fit for the future challenges of Industry and Trade 4.0 and assists you in exactly identifying your individual requirements.


A highly integrative solution architecture based on SAP, for which you will get a competent briefing by FIS, enables you to gain attractive potentials for increasing your sales. As SAP partner with “Gold” status, FIS provides the required know-how for holistic and strategic consulting in the fields of customer engagement and commerce. SAP will be the ideal basis for convenient networking meeting your requirements and those of your customers and providing crucial competitive advantages.


Our service promise for SD, marketing and service: FIS optimizes all important operative processes by efficient SAP solutions going beyond the standard version. Use omnichannel platforms to develop new sales channels and ensure an uncomplicated exchange of information via optimal networking. The solutions by FIS enable you to better identify and use your sales potentials.

Our competences in SD, marketing and service

SAP consulting and implementation for SD, marketing and service

Specific SAP optimizations by FIS

FIS services for your SD, marketing and service

SAP consulting and implementation for SD, marketing and service

Use the data on a real-time basis for your SD and marketing. Efficient SAP solutions enable you to create the basis for optimized processes in all corporate divisions concerned.

Full implementation of SAP – also for your SD

As one-stop provider and SAP partner with “Gold” status, FIS is the ideal partner for the SAP implementation in your company. The implementation includes the integration and linking of processes with other business areas from purchasing and production to logistics. Needless to say that our professionals take the requirements of your business areas into account - elaborate and tailor-made solutions for your company are the result!


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SAP Commerce Cloud – more than a standard shop solution

Use the SAP platform for your omnichannel and e-commerce. Avoid isolated applications and work with consistent data across application borders to optimize the shopping event of every customer.


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SAP Sales Cloud – the multifunctional CRM solution

This cloud platform is the ideal basis for a modern CRM solution. SD, marketing and service processes are mapped as a network and provide a uniform and clear CRM solution. The solution can also be used as central communication platform for social media in order to directly interact with business partners and customers. Benefit from the CRM consulting services by FIS!


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SAP Service Cloud – for your personalized customer service

An overall view on every customer enables you to provide a personalized customer service on all channels. To improve the problem solving rate of the field sales force, you provide your technicians with all necessary customer data and tools by using C/4HANA. As a result, you improve your customer service by optimal control and follow-up.


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SAP Marketing Cloud – for your omnichannel marketing

The SAP C/4HANA marketing software helps you better understand prospective customers and customers and, consequently, intelligently interact with them. In this way, you provide context-based and relevant experiences that establish long-term relationships with your customers. Create transparency on the effect of your marketing measures so that you can react flexibly and seize new business opportunities.


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SAP optimizations by FIS for specific bottlenecks

You already use an SAP solution in your company and have identified a specific service or SD bottleneck: the field-tested further developments by FIS support your solution – without any development risk.

FIS services for SD, marketing and service

In areas such as service, SD and marketing, the multi-skilled FIS professionals are your experienced contact persons when it comes to holistic consulting. For many industries and business areas, FIS has predefined processes and functions from generic services exactly meeting your requirements and demands.

Web development & consulting

The FIS concept in the field of Web development includes almost all your corporate processes. Consulting, concept, design and technical implementation – you will get anything you need by one-stop provider FIS.


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Key figures and analyses for SD, marketing and service

Efficient evaluations and analyses are the basis for your successful SD and optimal customer service. Here again, SAP can assist you with evaluation options, such as top/flop analyses, comparison of sales and profit margin, susceptibility to errors of building elements, troubleshooting times etc.


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Would you like to efficiently use the potential of SAP installations for SD, marketing and service? Contact FIS and let our consulting professionals prepare an individual concept for you! FIS is your competent and multi-tasking contact from the full SAP implementation to the specific extension of an existing installation.

Do you have questions? Please contact me!

Raphael Zundel
Team Manager Specialized Sales